Chip Hanlon

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Consumers Non-existent. Amex Struggling.

By Chip Hanlon | December 01, 2008 | 3:37 AM | 10 Comments

Yeeee, not good.

After a few days away, I made it over to the mall with the wife and kids on Sunday afternoon--not just any mall, but South Coast Plaza, reportedly the highest-grossing mall per square foot in the U.S.-- and wow, was the place empty. It felt like a normal weekend day, not the post-Thanksgiving weekend, which I had been dreading getting mixed up in. Even the Aaple store was quiet, as evidenced by the numerous salespeople in bright blue t-shirts standing around waiting to attack the next person in the door-- talk about being grossly overstaffed.

Sorry to say it, but my little anecdotal impression is that this holiday retail season is going to be every bit as gruesome as everyone fears, maybe worse. They say the consumer is weak; to me, he appeared non-existent. Ugly.

Amex Misses Vendor Payment

I have it first-hand that American Express (NYSE: AXP) has missed a payment to one of its major services vendors (can't say which one, at my source's request). This isn't a debt payment issue, just a huge company putting it to another big company in the midst of tough times. The message from Amex: give us a break on pricing if you want to get paid. This already low-margin provider will likely knuckle under--what else can you do?

It's just business, but rough business from Amex, which has reportedly already been aggressively pulling in its customer credit lines in recent months. Another 'Wow.'

Sorry to sound so grim, but after the biggest up-week on the Dow in 75 years, it might be worth keeping in mind that one consumer lending giant isn't acting as though it sees any sort of recovery taking shape.

Remember the old adage, "bear market rallies are more spectacular than bull market rallies."

**EDITOR's note: This week's episode of Chip's podcast, featuring an interview with John Zigler, is now up. Click here to check it out.  --EEJS

Comments (10)  |  Related Topics  » | |

 
"It's just business!"

Nothing wrong with AXP’s business technique, the economical climate has changed and now they have more leverage over their supplier. What would you like them to do, sit around like the automakers and let the suppliers / unions suck the life out of them?

Sounds like the source of information is the one getting the squeeze.

Submitted by AXP Buy (not verified) on Tue, 2008/12/02 - 4:54pm » reply |
 
AMEX is in trouble.

I hold 5 cards from AMEX (3 personal and 2 business) including a personal Platinum card.

Since this time last year my total lines has been cut from $30,000 to $3000.00 --- NO JOKE.

I personally have a 740 credit score and have not had a late payment to anyone in 5+ years.

I was no risk to AMEX. Not to mention now they capped my Platinum card at $1500 (Before no pre-defined spending limit). They have also canceled the Domestic Airline program (Platinum card benefit). Why am I going to keep a card with a $450 annual fee for a $1500 limit? Idiots. I am going to cancel all of my American Express cards at renewal.

I think they are in real real trouble. Dumping their stock seems like a good idea.

Oh wait, thats right, they became a "bank" recently so they could participate in the "bailout"... er I mean the giant govt hose job on the public.

Submitted by Brett (not verified) on Tue, 2008/12/02 - 5:46am » reply |
 
This person's story is

This person's story is apparently extremely common. Thanks for the feedback

Submitted by Chip Hanlon on Tue, 2008/12/02 - 1:03pm » reply |
 
Closing the 'bunker' Hatch

After todays (Dec 1,2008) MASSIVE drop in the stock market you can hear the LOUD clanking of the 'Bunker hatches' all over America slamming SHUT..... for a L-O-N-G T-I-M-E!

American's are now in their 'Bunkers' eating poor man's MRE'S: macoronie & cheese & perhaps a rodent or two, holding on to what ever cash they might have left ...if any!

No way are they going to venture out and spend any money with all of the 'FALL OUT' from the financial Implosion & explosion that has taken place!

Even the Fed's 'bunker blaster' bailout money cannot make them budge! Americans are staying PUT!

Can you blame them? whooo whooo..... Got to go.... the Rodents are running and I am going to catch one before my Neighbor sees it!!!!

We are in DEEP DEEP DOOO DOOOO

Submitted by David Frantz (not verified) on Mon, 2008/12/01 - 10:43pm » reply |
 
I don't always have time

I don't always have time to pop back in on my blog posts like I have today, but I didn't expect this short post to get as viral as it has so I thought I would with return with this: I was back at the same mall today for a lunch meeting, and it was no problem. This place is usually a joke to get in and out of during the holidays and I found myself cringing at the traffic I was about to hit as I approached the freeway offramp. No problem, it turned out... traffic was light, a bit heavier than a typical weekday, but not much more. 

Submitted by Chip Hanlon on Mon, 2008/12/01 - 8:10pm » reply |
 
Shop til you drop...

"They say the consumer is weak"

Well they are not and some Wal-Mart guy in New York found that out the hard way...

Dumb extremist-consumers.

Submitted by JP (not verified) on Mon, 2008/12/01 - 7:30pm » reply |
 
the black friday retail

the black friday retail numbers were pretty good actually. but i haven't seen stats from the hole weekend and you were there on sunday. i wonder if things really tapered off over the rest of the weekend?
CJ

Submitted by Anonymous (not verified) on Mon, 2008/12/01 - 2:18pm » reply |
 
Good question. Ritholtz has

Good question... I suspect the "strong" initial numbers will prove false. Ritholtz has some thoughts on the spinning of retail sales here.

And here's an interesting post on how aggressively other credit card companies are likely to follow Amex's lead and rein in credit lines.  $2 trillion of anti-stimulus.

Submitted by Chip Hanlon on Mon, 2008/12/01 - 3:16pm » reply |
 
Busy Holiday Shopping Here

The Apple Store in Houston Galleria was busy, went to buy two iTouches, but were sold-out. Ended up buying on-line and paying with Amex Gold Card and got 3x Points.

Doesn't seem the downturn has impacted the H-Town market, then again housing prices have been flat in comparison to Costa Mesa, CA.

Submitted by Anonymous (not verified) on Tue, 2008/12/02 - 8:33pm » reply |
 
Thank you to this American

Thank you to this American Express employee for chiming in! I'll bet you a dollar my retail experience is more representative of what's happening out there than is yours.

Submitted by Chip Hanlon on Wed, 2008/12/03 - 11:46am » reply |

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